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Joyetech ULTIMO Atomizer with New MG Series Heads
#47
(07-07-2017, 03:15 PM)Anastasia Liu Wrote:  
(07-06-2017, 11:32 PM)GPC2012G Wrote:  
(07-05-2017, 09:05 AM)Anastasia Liu Wrote:  
(07-05-2017, 07:24 AM)GPC2012G Wrote:  
(07-05-2017, 12:05 AM)CosmicTruth Wrote:  I got your message on tof, but I didn't understand the problem when I answered. I'm thinking it may be a defective tank, sounds almost like the pin is too short, Does the pin on the bottom of the tank look ok? Does it read 0 when you screw it into a ohm meter? If you suspect a defect, you will need to try returning it first to the seller, If they cannot resolve the issue PM Kermit and he will tell you how to proceed.
I sent the video you requested and I am in the USA











But what I don't understand is the fact that I've been using it for almost a month, had already changed out two times with no problems than all of a sudden the pin's too short it does read 0 on any device I put it on I don't have a dedicated ohm meter, not planning to do my own coils I never bothered to buy one.  The first thing I did was to take apart the tank check the coil, how it was installed the pin the mod then on to putting the tank on other mods to verify that it wasn't the mod, Oh yeah BTW it might have killed my Cuboid

Could you please provide some pictures of the pin on the bottom? Make sure that whether you screwed the tank tightly.
I checked the tightness of the coil first thing, I have one tank that seems to loosen the coil over time so anytime I get an issue such as this it is the first.  What gets me is that now my Cuboid no longer works either.  It was fine before this tank went bad.
Here are pics from the side, bottom, inside, and a coil installed

We will send your pictures to our R&D department for checking first. Moreover, you should contact your retailer for some help firstly.
And one thing you need to know is that our dealers have the obligation to do this for end-users like you, it is the most convenient for you. 微笑


Here is a copy of how the conversation has been between my dealer and I.




Customer Service SV <customerservice@sweet-vapes.com>

Jul 5 (2 days ago)

to gpc2012


Hello Gary,
Tanks, no matter the manufacture we only offer a 24hour warranty. We do apologize for the inconvenience.

Thank you,
Mykal

-----Original Message-----
From: Sweet-Vapes <customerservice@sweet-vapes.com>
Reply-To: <gpc2012@verizon.net>
Date: Wednesday, July 5, 2017 at 2:50 PM
To: customerservice <customerservice@sweet-vapes.com>
Subject: Contact Form



Name: GARY CHRISTENSEN
E-mail: gpc2012@verizon.net
Telephone:

Comment: Order # 100189838 The Joyetech Ultimo tank that I ordered has Problems I changed coils in it and when I put it back on my Cuboid it read 0 ohms and when the button is pushed it reads either check atomizer or atomizer short depending on which mod it is on. Please let me know how I go about getting a replacement for it.


Gary Christensen <gpcforever2012@gmail.com>


Jul 5 (2 days ago)

to Customer


Per Joyetech they have a 90 day warranty and I've been asked by them to handle through you

This is getting to be very frustrating. I'm just going to look for another tank while you try and figure it out.
But regardless the tank I will be getting WILL NOT be a Joyetech. I have never had this much trouble getting someone to live up to the warranty on something.
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RE: Joyetech ULTIMO Atomizer with New MG Series Heads - GPC2012G - 07-07-2017, 09:01 PM

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