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  Why we have not adopt the 18350 battery?
Posted by: walter - 02-05-2015, 02:47 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

In the domestic market we can’t find any 18350 battery who correspond our quality requirements.

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  Can we take out the spacer sheet in the top of the battery tube?
Posted by: walter - 02-05-2015, 02:47 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

We don’t suggest it, because the spacer sheet can protect your battery from short circuit.

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  Can we vapor while eVic is charging?
Posted by: walter - 02-05-2015, 02:46 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

Yes, you can select the mode“only charging”,and select “power on” then you can enjoy your vapor time.

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  Can we operate while eVic is charging?
Posted by: walter - 02-05-2015, 02:46 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

Yes, you can select the mode“only charging”,and select “power on” then you can operate it.

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  What is the over-charged protection?
Posted by: walter - 02-05-2015, 02:45 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

1.When the voltage arrive 4.2V, it disconnect automatically.
2. Continue charging 11 hours , it disconnect automatically. So for the discharged battery , we need to unplug it to finish the charging.

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  Why do we get a burnt taste of eVic?
Posted by: walter - 02-05-2015, 02:45 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

1. The cartridge is filled up over 90% full, and because of some kind of mechanics, e-liquid gets in a little harder. Please keep the liquid in the right level.

2. The atomizer is brand new and is completely dry. Please inhale 2-3times without pressing the battery button to let e-liquid get in or drip 2-3 tips liquid on the atomizer head.

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  Why your device leaks?
Posted by: walter - 02-05-2015, 02:44 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

1. When the liquid level goes below 10%, the remaining liquid may leak out. The reason is the tank cartridge use surface tension in its design.

2. Please avoid frequent removal of the tank cartridge. Only remove it when the liquid is depleted or otherwise deemed necessary. The reason for this is that the size of the hole in the tank cartridge can increase with normal wear and tear. This causes leaking and requires a new cartridge at that time.

3. Every user has different smoking habit. With your each time inhaling, the liquid may be not fully atomized which result in leakage. We kindly suggest you'd better push the button 3 to 4 seconds to ensure the liquid is fully atomized while inhaling.

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  How to refill a cartridge?
Posted by: walter - 02-05-2015, 02:43 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

If you are using our dedicated e-liquid bottle, you just need plug the tip of e-liquid bottle into the hole on the bottom of the cartridge and fill e-liquid into cartridge. If the bottle you use doesn’t have a tip, maybe you can use syringe.

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  Why it displays “atomizer short" or "no atomizer found"?
Posted by: walter - 02-04-2015, 11:16 AM - Forum: eVic Series (eVic/eVic supreme) - No Replies

Because of the technology distinction, some of other branded atomizers are incompatible with Joyetech standard thread, and this may cause evic can't detect atomizers. Meanwhile, after using for a period time, the dirty accumulated in eVic thread also may lead to this problem. Therefore, we recommend you select Joyetech atomizers and make the connecting place between the atomizer and control head clean and dry.
In addition, the connection of the EVic control head is surrounded by a layer of elastic and insulating ring, which helps to prevent a short circuit in the anode and the cathode, and also improve the flexibility of the atomizers with different length of connection. But if the atomizer has too long connection, this insulating ring will be crushed, and then the output end of eVic may have a short-circuit or can't detect atomizers anymore.

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  My Vapor RecordHEXCode.bin Open error
Posted by: walter - 02-04-2015, 11:06 AM - Forum: eVic Series (eVic/eVic supreme) - No Replies

Error during eVic firmware upgrading. This is because the MVR cannot recognize "code.bin" file. Please make sure that there is an upgrade file named "code. bin" in the HEX folder under the root directory of MVR software.

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