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  Why the MVR is reported as a Trojan by some software of anti-virus?
Posted by: walter - 02-05-2015, 02:48 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

The anti-virus can’t recognize MVR correctly, but you can use the MVR trustingly.

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  Why does evic have a power failure after hit?
Posted by: walter - 02-05-2015, 02:48 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

eVic battery is connected with end cap through spring. When suffering hit, spring will stretch. This may cause the battery to lose connection instantly, and system will shut down.

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  Why we have not adopt the 18350 battery?
Posted by: walter - 02-05-2015, 02:47 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

In the domestic market we can’t find any 18350 battery who correspond our quality requirements.

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  Can we take out the spacer sheet in the top of the battery tube?
Posted by: walter - 02-05-2015, 02:47 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

We don’t suggest it, because the spacer sheet can protect your battery from short circuit.

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  Can we vapor while eVic is charging?
Posted by: walter - 02-05-2015, 02:46 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

Yes, you can select the mode“only charging”,and select “power on” then you can enjoy your vapor time.

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  Can we operate while eVic is charging?
Posted by: walter - 02-05-2015, 02:46 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

Yes, you can select the mode“only charging”,and select “power on” then you can operate it.

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  What is the over-charged protection?
Posted by: walter - 02-05-2015, 02:45 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

1.When the voltage arrive 4.2V, it disconnect automatically.
2. Continue charging 11 hours , it disconnect automatically. So for the discharged battery , we need to unplug it to finish the charging.

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  Why do we get a burnt taste of eVic?
Posted by: walter - 02-05-2015, 02:45 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

1. The cartridge is filled up over 90% full, and because of some kind of mechanics, e-liquid gets in a little harder. Please keep the liquid in the right level.

2. The atomizer is brand new and is completely dry. Please inhale 2-3times without pressing the battery button to let e-liquid get in or drip 2-3 tips liquid on the atomizer head.

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  Why your device leaks?
Posted by: walter - 02-05-2015, 02:44 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

1. When the liquid level goes below 10%, the remaining liquid may leak out. The reason is the tank cartridge use surface tension in its design.

2. Please avoid frequent removal of the tank cartridge. Only remove it when the liquid is depleted or otherwise deemed necessary. The reason for this is that the size of the hole in the tank cartridge can increase with normal wear and tear. This causes leaking and requires a new cartridge at that time.

3. Every user has different smoking habit. With your each time inhaling, the liquid may be not fully atomized which result in leakage. We kindly suggest you'd better push the button 3 to 4 seconds to ensure the liquid is fully atomized while inhaling.

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  How to refill a cartridge?
Posted by: walter - 02-05-2015, 02:43 PM - Forum: eVic Series (eVic/eVic supreme) - No Replies

If you are using our dedicated e-liquid bottle, you just need plug the tip of e-liquid bottle into the hole on the bottom of the cartridge and fill e-liquid into cartridge. If the bottle you use doesn’t have a tip, maybe you can use syringe.

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